Terms of use

The site https://corky.gr is an electronic commercial store for the sale of products via Internet (referred to as the "electronic store") created and operated by the company under the name "corky" based in Kantano, Chania and legally represented, with Tax Identification Number 162802889, G.EM.H number 127734403000D.Ο.Υ. Chania and electronic contact address info@corky.gr. The following terms and conditions will apply to the use of the online store, which is you can find at corky.gr. Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" or "user" or "customer" depending on whether he is limited to visiting only the store or places and orders and buys products) is considered that agrees and unconditionally accepts the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction of the online store.However, any action of the user in the online store, such as browsing it, subscribing to the Company's newsletter, or purchasing products, is considered an unconditional acceptance of these Terms of Use.

1. General terms

1.1 The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the online store page. Any changes will take effect from the date they are posted on this site.It is clarified that any change of these Terms of Use does not include orders which the customer has already made in our online store, before the placement of the amendments in accordance with the above. The use of corky.gr after the above mentioned modification, is considered as acceptance of the Terms of Use, as they were modified.

2. User Registration

2.1 The registration of the user at https://corky.gr is optional. The customer using the unique combination of Email Address ("EMAIL") and Password that he has chosen and declared, has the following options:

To see the contents of his shopping cart ("My Cart"). The Cart displays the products that the customer has chosen to order. The customer can place orders for products, the review or change of which (deletion of items, change of quantities) is possible at any time until the completion of the order.

• Complete his order and pay by choosing one of the payment options provided by the online store.

• To see his old orders.

• To modify the Customer Details of his Account.

2.2 The registration and participation of the user is free, personal, non-transferable and inviolable. The user is responsible for the information he provides to the Company and the website is based solely on his statements regarding his personal information. The information entered during registration must be complete, true and up to date.

2.3 The personal data provided by the user during his registration, the Company processes them exclusively for the purpose (a) of creating an account on corky.gr, (b) communicating with him regarding the transactions between them (eg to to ensure the possibility of contacting him, for the completion, shipment and delivery of his order, for the payment and the safe financial transaction) and (c) to send him information, advertising and promotional material regarding the products of the Company. Regarding the collection and processing of personal data, the terms and provisions of the Personal Data Protection Policy apply.

2.4 By registering in accordance with the above, the user gives his explicit consent to the collection and processing of his data based on these Terms of Use and the Privacy Policy, which Terms and Policies he declares that he has read, understands and fully accepts. It has the ability to withdraw at any time his consent for the collection and processing of his personal data that he has provided us in accordance with the above, by deleting a user by sending a relevant email to the address info@corky.gr. Has the ability, at any time, to access his data, or can also at any time request the immediate deletion or correction of his data, their temporary non-use by corky.gr, their commitment or non-transmission, following the same as above email sending process. The personal data is not disclosed to any third party and is managed exclusively by the company for specific purposes.

3. DESCRIPTION OF TRANSACTIONS
3.1 The online store of the Company promotes and resells products of suppliers with which it cooperates. The company reserves the right to freely choose the products it promotes on its Website and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with the deadline provided the information users as and where legally provided.

3.2 In any case it is pointed out that the description of the components of the products of the suppliers and in general the information contained in the indications on the products and their production and expiration dates are made by the suppliers whose details are written on the product and that the Company does not owe nor is it in a position to check or be responsible for the truth or accuracy of these.

4. Intellectual Property and Content

4.1 Our website is the official website of the Company. The copyright in all content on this Website remains the property of the Company and is protected by international copyright laws and treaties.

5. Terms of sale

5.1 The presentation for sale of the products on our Website has the character of an invitation to the users to submit a proposal for the preparation of a contract and such presentation is in no way a commitment of the company for the availability and adequacy of the products and services displayed. By placing an order, you agree to purchase a product in accordance with these terms and conditions.

5.2 All data you send to our company are managed only by authorized personnel of the company and fall under the Privacy Policy that our company adheres to and are collected and processed with complete security and diligence and only with your explicit consent that you provide by sending it as upper form. In any case, every time you send a request for order to our company, you must first have accepted these "Terms and Conditions", which govern our transactions in their entirety as referred to in Article 1 above.

5.3 In order to be fully informed and to protect you as much as possible from unforeseen events, the orders are completed as follows:

1. Upon completion of your order request, your total aggregate order containing all its details is displayed. If you then proceed to the stage of completion of your order, you connect with the third payment service provider in order to complete the repayment of the agreed price under the terms of the next paragraph (ii).Upon successful completion of the payment you will receive an automated order confirmation message, which will be sent to the e-mail address (e-mail) that you have stated to us. In case of choice "deposit in a bank account" of the Company the order is not executed until the bank account of the company is credited.

5.4 Your order then goes through the collection stage to be processed and you will be sent an e-mail when the products are routed for shipment to the delivery address you have stated or received from our physical store. The delivery of your products is governed by the Terms of article 7 below.

5.5 In the case that for any reason it is found that there is an unexpected shortage by suppliers of any of the products you placed in the order and / or that a product will be available after the delivery time listed in our online store or that there is a problem in relation with the products included in your request,then our Company will make every effort to get in touch with you either by email to the e-mail address (e-mail) you have stated to us or by direct telephone contact with you through its representative (or in all the above ways) in order to consult with you on any modification, correction or cancellation of your order.If it is not possible to contact you for a period of 7 calendar days then your order will be executed in the place where there is availability and will be canceled for the rest. In any case, any modification of your order will be sent to you again with a new message to the e-mail address (e-mail) that you have stated to us and this message will be the confirmation of your order based on which the order will be executed.The products will then be shipped based on Article 7 below.

5.6 It is clarified that the shipping time may vary depending on the availability of the products and the commitment of the suppliers in relation to the delivery time, therefore, any delay on the part of the suppliers will delay the shipping time by us. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. For more information, read "Shipping Methods".

5.7 To make a transaction on our Website you must be over 18 years old. Guests under the age of 18 are not allowed to exchange data and any information with us. When you place an order, you agree that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order, and that there is sufficient balance to cover the cost of the products.

5.8 Keep in mind that, due to the nature of some of our products, which are products that can be damaged or expire soon, or which are vulnerable and therefore sensitive products, it is the customer's responsibility to follow the instructions provided on the packaging. product. Similarly, due to the nature of the products offered, we do not take responsibility in case the product / products are not received by the customer on the day of delivery through his own fault, ie on the first delivery attempt. The Company reserves the right to change at any time the specifications mentioned on its website regarding any product without prior notice.

5.9 When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase agreement will be drawn up only after your payment is approved and your credit / debit card is debited or the Company's account is credited by deposit in a bank account. In case of "deposit in a bank account" of the Company the order is not executed until the bank account of the company is credited. It is pointed out that the payment by cash or deposit in a bank account is made only in euros.

5.10 During the processing of your order you will receive a series of automated e-mails (e-mails), which will report the progress of your order.

Also in case any pending or problem arises during the processing of your order, then you will be sent a corresponding e-mail and / or we will contact you at the phones you have given us during the registration or registration of the order on our website.

By sending a request for an order you consent to the receipt of the above notifications, which are a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and be retained throughout our transaction.It is your responsibility, in case you do not receive the relevant e-mails, to contact us. The parties agree and accept that the communication described above and the manner of conducting it (via e-mail) or telephone communication) also covers the legal requirements for your written notification, notification, confirmation of your order, where and when the law requires it.In case you wish to express your objections, or to provide you with clarifications about the content of an e-mail you have received above, or for any other reason you can contact us.

6. Prices

6.1 The company generally reserves the right and the user accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change and / or withdraw the offers at any time with or without prior notice of the users of the Website, the who will be informed of the current price from its relevant post. While we strive to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur.If we find an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order canceled. If your order is canceled according to our Terms and Conditions, but you have already paid for the products, you will receive a full refund.

6.2 All prices are in euros and include VAT. Any additional charges that may arise are clearly stated and included in the "Total Cost".

6.3 It is pointed out that some products due to the fact that they are standardized and packaged by their supplier may have a deviation of a few grams in their weight per package, but always within the range described on our website for a specific product price.

7. Delivery policy

7.1 The delivery time of your order is defined before its finalization. In case you wish the order to be sent to a delivery address that you will tell us (there is also the possibility of multiple delivery) then the delivery will be done with our cooperating transport company (Easy Mail) in 2-5 working days (the time changes in case of a holiday). Attention: shipments are sent on the same day only if they have been submitted before 08:00, otherwise they depart the next working day.

Our company takes all the necessary measures for the timely transfer of the order to the buyer within the basic delivery schedule of each transport company.We can guarantee neither the arrival time nor the exact delivery time of the products of the order, as they depend on the transport companies with which we cooperate. Our company is not responsible for any delays due to force majeure or accidental events or events that are beyond its control. In case of any delays our company will make every effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and from the delivery the risk is transferred to the buyer according to article 524 of the Civil Code.

7.2 In the event of the exercise of the right of withdrawal referred to in Article 9, the consumer must return the products by a carrier of his choice and bear the cost and responsibility of the transport himself. In case of return of any defective products (provided that the conditions of Article 11 are met for the defective products or for the lack of agreed quality), the return must be made after contacting our company which assumes both the cost and the responsibility of transport from delivery of the products returned to the carrier.

7.3 Please note that deliveries are made only within working days (Monday - Friday except holidays) between 9.00 - 17.00 and the estimated delivery time from the registration of the order is from 2 to 5 working days.

7.4 Without prejudice to any special shipping and delivery charges that will be expressly provided for in a product posted on our website, the general pricing policy is as follows:

Shipping cost will be automatically calculated on the shopping cart page (depending on the volumetric weight of each order and the address) and will be included in your order request before completion and payment. For orders delivered to inaccessible destinations, or otherwise inaccessible areas, the cost, depending on the volumetric weight of each order, is calculated according to the charges of the transport company. You can easily find out if your shipping address is considered an inaccessible destination by putting shipping details in your shopping cart.

Please note that all of the above values ​​are subject to change at any time.

7.5 Free shipping

Free shipping is valid only for deliveries within Greece and only for orders over fifty (50 €) euros (including VAT) and up to 2 Kg.

The Free Shipping service also applies when you use discount coupons, promotional codes and special offers.

7.6 If the product of the order is not available for reasons of force majeure for more than 30 days (after confirmation of the order) as indicative and not restrictive due to production deficiencies or inability of the supplier, we will contact you to address the problem. Initially, the same product or other brand name of the same product or a product from a different category or a substitute product will be proposed. If the customer does not agree to proceed with another purchase, a full refund will be offered within 30 days.

8. Payments

8.1 In order to provide you with the best and most complete service, our company has a choice of payment method for the products you are interested in buying. In this context, you can choose, as mentioned below, the method of payment for the products you are interested in buying, namely a) by debit / credit card, b) through a transfer to our bank account. Attention! In case the interested customers choose to transfer to our bank account they are obliged to bear all the transfer costs to our account otherwise our company has the right to cancel the order c) via Paypal and d) by depositing into the company's bank account e) via GooglePay g) via payment in the store. Please note that it is not possible to combine different payment methods for one order.

8.2 Once you have chosen the credit card as a method of payment, the process will be carried out and completed through our trusted partner, a banking institution that provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by SSL (Secure Socket Layer) systems. processing them to complete the payment.

8.3 According to the current tax provisions, documents worth more than € 500 to individuals (Retail Receipt) must be paid ONLY in the following ways:

Debit on credit or debit card

Bank account deposit

8.4 Discount coupons, promotion codes, special offers
From time to time, we may offer promotional or discount coupons that will apply to specific purchases made through this Website. The terms of use of any discount coupon or promotional code will be determined at the time of issue and will clearly indicate their expiration date.In addition, the Free Shipping Service is valid per case of promotional action, as it does not apply in all cases. In addition, we will create special offers, which will be valid only when used individually. We also reserve the right to withdraw an offer, a discount coupon or a promotion code at any time due to limited availability in stock and for any other reason, or to replace the product of an offer with a similar product in stock, if is possible .

9. Withdrawal

9.1 Our goal is to ensure absolute customer satisfaction. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem arises, contact us immediately for more details. Also read Article 7 on Delivery Policy which governs refund issues and applies in its entirety hereof.

9.2 Those users who make purchases and sales from our online store as consumers can withdraw from the purchase and sale within 14 days from the receipt of their order, by sending (within the above deadline) the withdrawal form or otherwise by sending the withdrawal declaration together with the product provided that in this case both (product and statement) will be received by the Company within 14 days of receipt of the product.

Excluded from the right of withdrawal are products which may be altered or which expire soon, or which are vulnerable and therefore sensitive.  

You can fill out and submit electronically the withdrawal form from our website or any other clear statement. If you use this feature, we will send you a confirmation of receipt of your withdrawal by landline (eg email) without delay.

9.3 In case you exercise your right to withdraw from the purchase of a product that is not excluded then for the withdrawal of products purchased from our online store the following applies:

a) Returns must be made no later than 14 days after the exercise of your right of withdrawal (ie from the sending of the relevant e-mail (e-mail) provided in Article 9.2.) by sending your responsibility and expense exclusively to our headquarters, by appointment.

b) In order for a return to be accepted, the product you send to receive from our company must be in the condition it was received, not used, be complete with its original packaging intact along with all the documents that accompanied the product, to have maintained proper maintenance conditions and generally the products have not suffered any reduction in value from which it was not necessary to determine the nature, characteristics and function of the goods. We have the right to delay the refund until we get the goods back.

c) The returned products must be sent to the above address and must be accompanied by: a) the Retail Receipt / Sales Invoice and the Withdrawal Statement (even if you have already sent it to us electronically). In particular, this form must be completed with all the necessary information requested, printed and signed by you. Then place the form along with the return package.

d) If the conditions of paragraph b) and c) above are met, the refund of the price you have already paid will be made directly by us or in cooperation with the cooperating payment provider or otherwise within the time limit provided by law in the case of withdrawal. If you are refunded through a third party payment provider (e.g. PayPal, Viva Payments, credit card, etc.) you may be charged a fee charged by that third party provider based on its terms of use and operation, for which our company is not responsible for.

e) We emphasize that if the above conditions are not met or if there is no one of the above documents accompanying the product, your request for withdrawal can not be satisfied, and the product will be returned to you at the recipient's expense.

10. Change / cancel order

10.1 Change or cancellation of an order is accepted only if the Order Confirmation has not been sent, ie the order has not been completed. Be careful as it is pointed out that after the confirmation of the order it is NOT possible to change the declared delivery address for any reason, for security reasons (anti-fraud).

10.2 You may, if you are a consumer, exercise the right of withdrawal provided for in Article 9 above or the product return procedure provided for in Article 11.

10.3 In case of any problem, contact us.

10.4 In the event that the return of part or all of the price that has already been paid to our Company is required after cancellation or change of your order as above, the corresponding amount will be refunded immediately in a manner agreed between us. In the event that you are refunded through a third party payment provider (for example a credit card) you may be charged any commission that the third party provider will charge you based on its terms of use and operation, for which our company is not responsible.

11. Returns in case of actual defect or lack of agreed capacity

11.1 Our goal is to ensure the absolute satisfaction of the customer. However, if you receive a defective product through our fault or if any other problem arises through our fault, contact us immediately for more details.

11.2 In all cases of return of products due to a found real defect or found lack of agreed quality through our fault, purchased from our online store, the following applies:
i) The receipt of the product from our Company will be done only by our cooperating carrier after first contacting us by phone or e-mail at info@corky.gr to inform us about the identified problem that has occurred in a specific product. The return of the product to be returned will be done exclusively by the delivery address that you had stated when placing your order.

ii) In order for a return to be accepted, the product must be in the condition received, unused, complete with its original packaging intact and the correct storage conditions maintained.

iii) The returned products must be accompanied by: With the Retail Receipt / Sales Invoice. We emphasize that if there is no one of the above documents accompanying the product, your request can not be met and the product will not be received by our Company.

iv) We will process your Return request within a reasonable time. 

12. User - Customer Obligations

The User - Customer of the online store is obliged:

• Not to use the online store website for conducting acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against the online store, for acts, which are indicatively but not exclusively described in the Penal Code , in Special Criminal Laws, in the Telecommunication Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or instructions of the European Union or the National Telecommunication Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.

• Do not violate any form of Copyright of the Company or third parties.

• To strictly comply with the applicable Terms of Use of the online store as well as the applicable regulations for the protection of personal data of its subscribers and / or visitors to its websites.

• To provide complete and true personal information during the process of registering as a customer.

• To update his personal registration details, so that they correspond at all times to his true personal details. In case of inaccuracy of the Customer's registration data, the online store has the right to immediately deactivate the customer's account by informing him.

• To provide correct and true Payment and Delivery Information for the orders placed in the online store.

13. Disclaimer

13.1 The content of this Website (in terms of the posted products) is provided without warranties, conditions or other guarantees for its accuracy. Unless expressly stated otherwise, to the fullest extent permitted by law, the Company and its suppliers hereby expressly exclude any terms, warranties and other terms which may otherwise be inferred from applicable law and will not be liable for any damage, including, but not limited to, direct, indirect, specific, consequential, punishable or incidental damage, or loss of use, profits, data or other assets, damage to reputation or reputation, or the cost of providing substitute products, arising out of or in connection with the use, non-use, operation or failures of this Website or the Linked Websites and any material posted therein, from whether these damages could have been foreseen or arise under the contract, the purchase and sale from our website, from the products of our website or by tort, based on the applicable legislation or otherwise.

13.2. The company and its associates make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions of the Company are carried out smoothly and without interruption and the high level of security is maintained.It is not responsible, however, in the event that for any reason, including the case of negligence, the operation of the Website is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, "viruses" or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or stealing information about users' personal data .We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or due to force majeure or accidental events.

14. Disclaimer in respect of ownership of trademarks, copyrights and copyrights of third parties

Except as otherwise expressly stated, all third party trademarks and product images displayed on this Website have no affiliation with or affiliation with the Company, so you should not rely on the existence of such affiliation.Any trademarks / brands appearing on this Website are the property of their respective trademark owners. Any reference to a trademark or brand is used solely to describe or identify the products and services and is in no way certified that the specific products and services are endorsed by or affiliated with the Company.You are not allowed to export and / or reuse parts of the content of the Website without the written consent of the Company. In particular, you may not use any data mining tools, robots or similar data collection and export tools to export any content (either once or multiple times) or to reuse any essential parts of this Website without the express written consent of the Company.

15. Modification

The Company has the right, at its sole discretion, at any time and without notice, to modify, remove or change the Services and / or any page of this Website.

16. Invalidity

If any part of the Terms and Conditions is not enforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected - all other terms will remain in full force and effect. In any case, if possible, it is possible for a term / sub-term or part of a term / sub-term to be considered separately in order to validate the rest, the term will be interpreted accordingly. Otherwise, you agree that the term should be corrected and interpreted to be as close as possible to the original meaning of the term / sub-term, in accordance with the law.

17. Social media

The Website provides you with the option of interacting with social media, ie with the "Like" options of Facebook, Instagram, Twitter, Google+, Pinterest and more. These features may allow access to and / or connection to your social media accounts.We do not control these social media services and your profiles on them and we may not change your privacy settings on these services or set rules about how you use your personal information in these services. These issues can only be controlled by you and the social networking service providers, not the Company. Before using any of these features available on our Website, we recommend that you read all policies and information about the respective social media services in order to be better informed about their privacy policies.We are not responsible for any actions or omissions of any social networking service provider or for your use of the features contained on their platform.

18. Responsibility

 We can not take responsibility for defects due to suppliers and related to the products you find on our website. We can not be held responsible for defects beyond our control. If you violate these terms and do not take further action, we reserve the right to exercise our rights and remedies in any other similar situation.

19. Applicable law and jurisdiction

These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, like us, that you are under the exclusive jurisdiction of the courts of Athens in Greece, Europe.

20. The whole contract

20.1 The above Terms and Conditions bind the parties (the company and the users) and constitute the entire contract of the parties and supersede any and all previous and current contracts between you and the Company.

20.2 In the event that a term of the contract is deemed abusive or canceled, this does not include the other terms of the contract that are still valid and binding on the parties.

20.3 Any delay in the exercise of part or all of the rights deriving from these terms does not result in a weakening or waiver of that right which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.

21. Wholesale

i) In order to better serve you, our company has invoicing for wholesale purchase. In wholesale we recommend to interested buyers send us an email to info@corky.gr in order to send an offer for the products they are interested in.  The payment methods of the products you are interested are a) by debit / credit card by sending you a pay link through our electronic POS b) by deposit in the company's bank account c) through a transfer to our bank account. Attention! In case the interested customers choose to transfer to our bank account they are obliged to bear all the transfer costs to our account otherwise our company has the right to cancel the order d) through Paypal and e) through GooglePay.

Please note that it is not possible to combine different payment methods for an order.

(ii) The invoices are sent to the interested buyer after payment of the entire amount with any of the above ways and then the products will shipped. Before sending the invoice, a pro forma invoice is sent so that it can be approved by the interested buyer.

iii) Finally, depending on the size and weight of the parcel we will send, the shipping costs can change.

22. Plantable paper

The company Corky (VAT No. 162802889) does not manufacture plantable paper. Any liabilities for defective products rest with the manufacturers. The instructions for use are written on the paper, and the recipient is responsible for following these instructions. Please read the instructions carefully, and do not hesitate to contact us with any questions. Additionally, returns for defective products are not accepted after shipping, except in cases where the product is damaged or torn.

23. BestPrice

Our company, with the aim of improving the services it provides, has integrated the BestPrice 360 ​​Analytics tool into this website, in the context of extracting statistics and performance data from the participation of its online store in the corresponding product price comparison platform www.bestprice.gr, in which it participates. BestPrice Analytics 360 allows transmission to BestPrice.gr anonymous data, regarding the movement of users on this website (such as a visit or online order) for the extraction of the corresponding statistical results and for the improvement of marketing actions. In addition, only if you have given your consent to save orders via the corresponding option in your profile at BestPrice.gr, every order you place online will be automatically saved to your profile at BestPrice.gr. This feature serves exclusively to store the basic order details (such as order code, products, etc.) without transmitting any personal data contained in your order. This possibility is in anyway related to the processing of the order, for which our company is responsible. If you want to read more information for the possibility of storing your orders at BestPrice.gr, Click here.